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T&C's

Bedfordshire Serenity School Terms & Conditions 

We, Us, Our, BSS refers to Bedfordshire Serenity School. By continuing to browse this website you are agreeing you understand and will follow the terms and conditions of use. 

Bedfordshire Serenity School reserves all rights to change part of the terms and conditions, courses and prices. By booking a course, and purchasing gift vouchers and opting for payment plans you are agreeing to the terms and conditions.

Important Information

  1. You are agreeing that you have read all course information.
  2. You are agreeing it is completely your responsibility to arrange your own insurance cover, and understand BSS recommends to check that your course is covered before booking. 
  3. You are agreeing to send any requested documents before training can go ahead.
  4. You are agreeing to the possibility of being contacted regarding your experience with Bedfordshire serenity school.
  5. If you have not received expected emails please kindly check your junk folder before making contact.
  6. The website contains links to other websites for training. Once you have used these links to leave this site, you should note that Bedfordshire Serenity School does not have control of that other website. The links to other websites have their own terms and conditions, Bedfordshire Serenity School is not responsible for them. 

Payment

  1. All payments made are non-refundable.
  2. Payment details will be emailed for safe and secure payment.
  3. Full payment is required for all online courses, workshop courses and refresher courses.
  4. Full payment is required to be made 28 days before practical training to confirm your space. Deposits can be made be made to reserve your spot.
  5. Gift vouchers can be used towards all BSS courses and are valid for 1 year, sent by email with a code. The code must be used when making payment for training.
  6. Payment plans of 3 - 5 instalments can be made on practical courses. An agreement of the cost and expected payment date will be issued before the first instalment.

Course Material Information

  1. All course material have been written to high standards & includes important relevant information for your course. 
  2. Course material will be emailed when full payment has been confirmed. 
  3. Course material will be emailed out once, there is an additional cost for re-sending them of £25.00. 
  4. You will need access to the training manual on a device or printed out for practical training.
  5. All course manuals are the intellectual property of Bedfordshire Serenity School and all rights are reserved and remain the property of Bedfordshire Serenity School. Any copies made of course materials, booklets or training aids will be an infringement of copyright, all materials are digitally imprinted and can be traced back to the original owner.

Course Assessment Information

  1. Online course assessment must be completed within 1 year, there are unlimited attempts to retake.
  2. In the unlikely event student does not pass the assessment on a practical course, student will need to practice routine/procedure, and re-arrange the assessment at an additional cost of £35.00.
  3. All case studies for practical courses must be completed within 3 months of practical training to gain accredited certification. Should case studies take longer than this there is a charge for late submissions costing £50.00.
  4. On confirmation of successfully passing the assessment, printable accredited certification will be issued.

Online Course Information

  1. Courses are self - directed and for independent learning.
  2. Continuous support via email.
  3. Additional telephone support is £25 per 15 minutes. 

Practical Course Information

  1. Students should be prepared to receive treatment for training purposes.
  2. With 1 - 1 training, a model will need to be provided.
  3. All models must be over 18 without contra-indications. It is your responsibility to confirm that your model does not have any contra-indications. If models are found to have any contra-indication on the training day, training will be deemed to be 'cancelled' and you will need to rebook the course at full cost.
  4. Models do not have to be pregnant for pregnancy massage courses. Pregnant models are unable to have massage treatments before 14 weeks. Pregnant models must have written approval from their G.P or midwife to model for all massage courses.
  5. Models for manicure and pedicure must remove all nail extensions and polish. Models for waxing must be aware all areas can be waxed for training.
  6. Real babies are not required for baby massage and baby reflexology practical courses. Demonstration dolls will be used for training.

Cancellations

  1. If models fail to show up training will be deemed to be 'cancelled' and you will need to rebook the course at full cost.
  2. If you need to cancel a training day 14 days notice must be given and the training day will need to be re-arranged when available.
  3. If less than 14 days notice is given full payment will be needed to rebook training at full cost.

Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Privacy Policy

  • All information provided is strictly for training treatment purposes.
  • All information provided is strictly confidential between student and Bedfordshire Serenity School.
  • Information is never shared or disclosed to a third party.
  • Occasionally you may receive an email about new treatments, courses, offers and discounts.