This website is being updated.

Terms & Conditions

  1. Use the enrolment form to book courses.
  2. Safe and secure payment instructions will be emailed for payment, you will need a PayPal account.
  3. All Online Courses and Bundles are to be paid in full. There are links to home study online courses with their own T&C's please  read before you book a courses, we are not responsible for them.
  4. Option to pay a deposit to reserve booking for practical training, to confirm a space full payment must be paid no later than 21 days before training day.
  5. E-vouchers can be used towards courses the reference code must be used to be accepted.
  6. All prices & information advertised are subject to change at any time. Any previously advertised price or information either printed or found on the internet will cease to be valid.

Communication

  1. If you do not receive any expected emails, first check your spam, please get in touch at your earliest convenience to update contact details.
  2. We reserve the right to cancel, re-schedule or vary any course or part of a course due to reasons beyond control or changes in regulations, we endeavour to give as notice as soon as possible.

Etiquette, Health & Safety

  1. Under no circumstances will training or treatments go ahead on the agreed date if you or Bedfordshire Serenity School have any symptoms of contagious illness, an alternative date will need to be made. Please get in touch at the earliest opportunity if you are experiencing any symptoms of contagious illness.
  2. Treatments and training will immediately be cancelled for disruptive behaviour, under the influence of drugs or alcohol  endangering themselves or others. Verbal /physical abuse and any form of discrimination will not be tolerated.
  3. It is your responsibility to ensure you have adequate space in your venue for equipment and products for your treatment and training. 
  4. Appropriate clothing is required for treatments and training.
  5. Pets are not allowed during treatments and training.

Training

  1. To keep standards high, assessments are required to competently pass accredited and approved courses and gain qualification.
  2. Examination papers may take 14 working days to be marked depending on the volume received.
  3. Diploma certification and certificate of attendance will be emailed, please allow 14 working days. There is a charge of £25.00 for replacement of certificates.
  4. Insurance - Please ensure you have made your own checks with regards to your local bye laws and insurance costs. Some insurers may require certain pre-requisites prior to insuring you. It is completely your responsibility to make your own checks. It is recommended to check before booking your course. It is your responsibility to keep up to date with any new regulations and insurance. Bedfordshire Serenity School takes no responsibility for this.

  5. Training Manuals - 

  6. Should you find any problems with training manuals please kindly bring it to our attention so we can rectify any problems asap. 

  7. Support - You have unlimited support available post training. Some courses need plenty of practice after your course to perfect and refine your skills. Everyone has differing learning abilities, it is up to you to inform us at the time of booking any additional support you may need. If you feel you need extra support It is our best interest to work with you until you are happy with your new-found skills. Please advise inform of any Disabilities or Additional Learning Requirements you may have prior to your course. 

Business privacy policy

This privacy policy sets out how Bedfordshire Serenity School uses and protects any information that you give when you use this website.

Bedfordshire Serenity School is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bedfordshire Serenity School may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping - We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we may think you find interesting using the email address which you have provided. Occasionally we may contact you by email for market research purposes to improve training & treatments.

Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies - A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should look at the privacy statement applicable to the website in question.

Controlling your personal information - You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £30.00 will be payable. If you would like a copy of the information held on you please email us. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect. We comply with the Data Protection Act 1998. Full information regarding how we use your data will be provided upon request. Complaints in the first instance should be made to Bedfordshire Serenity School. Awarding bodies will not accept complaints directly unless you have followed this process. 

  1. We comply with the Data Protection Act 1998. Full information regarding how we use your data will be provided upon request.
  2. Any complaints in the first instance should be made to Bedfordshire Serenity School. Awarding bodies will not accept complaints directly unless you have followed this process.