Terms & Conditions


Welcome to our website by continuing to  browse this website you are agreeing you understand and will follow the terms and conditions of use.

We, Us, Our refers to Bedfordshire Serenity School. Please feel free to contact us if you have any questions.

Training Courses

Payment and Booking 
Payments for our courses can be made by a safe emailed PayPal link. All payments made for Bedfordshire Serenity School Courses are non-refundable. 
  1. All our prices advertised are subject to change at any time. Any previously advertised price either printed or found on the internet will cease to be valid.
  2. Please contact us when you wish to book your course and state the name of your course. Payment instructions will be sent to you.
  3. Payment options are available on selected Bedfordshire Serenity School online and practical courses. 
  4. Full payment accepted for online & practical courses, E-Vouchers can be used for online courses (Minimum £10.00, valid for 1 year, please use the code when booking your course). Deposits can be placed on practical courses £35.00 on half day courses £55.00 on full day courses £75.00 on longer courses. Payment plan available on online & practical courses over £100. Option to pay for your course in 3 or 6 instalments. Please get in touch if you would like to discuss this option.
  5. Full payment for your practical course must be made no later than 14 days prior to the first day of your course.  If not paid in time, you run the risk of losing your deposit. 
  6. If you need to postpone your practical course you must give us 4 weeks notice, or you run the risk of losing your place on the course.  Under exceptional circumstances we may allow you to postpone your course with management discretion.
  7. Practical courses can only be postponed once, you must give us 4 weeks notice, after which deposits will need to be paid again to secure your place. No refunds will be given against cancelled or postponed courses.
  8. Cancellations less than 4 weeks prior to the start of the practical course will result in full loss of all monies paid for the course.  For your security we will not accept cancellations by phone, text or social media. If you wish to cancel or postpone a training course you must indicate this via email.
  9. Your practical course can be moved once, so long as it is to an equivalent course subject and taken within three months of the original course. However, at the stage any outstanding monies must be paid. Further cancellation of the same course will result in losing all monies paid to date.
  10. When booking your practical training proof of ID if we request this,  any documents required must be returned and signed prior to receiving confirmation of your booking. You have 7 days from the date of your booking to return these forms, after which your place will be secured so long as all monies are paid on time. Your course confirmation letter, manuals or exam paper will be sent at this time if relevant to your course.
  11. If you do not receive any expected emails, first check your spam, please contact us at your earliest convenience so that we can ensure all the correct details for you are on file, and try to resend anything you need with enough time prior to your course.
  12. Courses can be transferred into another person's name for an administration charge of £50.
  13. Please ensure you have made your own checks with regards to your local bye laws and insurance costs. Some insurers may require certain pre-requisites prior to insuring your business it is completely your responsibility to make your own checks.

PRACTICAL TRAINING DAYS

  1. You will need your own models for practical training if your training is 1 - 1, for hygiene purposes you or your models will need to provide clean towels. More information will be provided when you book your course. 
  2. Please ensure you dress appropriately and comfortable for practical training, you are welcome to wear your uniform.
  3. Bedfordshire Serenity School does not accept responsibility or any liability for students belongings whilst they are training.
  4. We will provide you with the necessary products and equipment needed for your course. 
  5. Once full payment has been made for course, you will be emailed your course manual at the earliest opportunity  in order to spend ample hands on time during your practical training day.
  6. Support - You have unlimited support available post training. Some courses need plenty of practice after your course to perfect and refine your skills. No refunds are available due to your inability to perform the treatment or change in your circumstances or the course not meeting your own personal expectations. Everyone has differing learning abilities, it is up to you to inform us at the time of booking any additional support you may need. If you feel you need extra support in your chosen subject It is our best interest to work with you until you are happy with your new-found skills. Please advise us of any Disabilities or Additional Learning Requirements you may have prior to your course. This is to allow us to assist you in your chosen subject.
  7. We reserve the right to cancel, re-schedule or vary any course or part of a course due to reasons beyond control or changes in regulations, we endeavour to give as notice as possible.
  8. Health & safety - Under no circumstances will we provide practical training if you or Bedfordshire Serenity School have any symptoms of contagious illness. Please contact us at the earliest opportunity if you are experiencing any symptoms of contagious illness. We may require proof of this. 
  9. Children and pets are not allowed at the training venues.
  10. If you book for your training to take place at home or a salon It is your responsibility to ensure you have adequate space in your venue for equipment and products for your practical training day. There will be no refunds if there is not appropriate room for your practical training to go ahead.
  11. Etiquette - We are a professional training provider, under no circumstances will we accept inappropriate language or behaviour. We will not tolerate any form of abuse, physical or verbal abuse at any time. Nor will we tolerate any sexism, ageism or racism or any type of discrimination of any sorts. 
  12. Where a student is disruptive to or appears to be under the influence of drugs or alcohol or endangers themselves or others, we reserve the right to immediately cancel the training. Should we need to cancel your training for the above reasons you will not be entitled to a refund.
  13. Assessment - To keep standards high and gain your qualification we reserve the right to ask students to complete a written, oral exam and/or case studies continuous observations will be made.
  14. Certificates - Will be emailed to you. We aim to send your certificate within 14 days after your course, there is a fee of £25 per certificate to resend. Please ensure we have the correct spelling of your name for your certificate.  Diploma certificates will  be issued for our accredited courses. 
  15. All intellectual property rights remain the property of Bedfordshire Serenity School and any copies made of course materials, booklets or training aids will be an infringement of copyright. All our materials are digitally imprinted and can be traced back to the original owner.
  16. We comply with the Data Protection Act 1998. Full information regarding how we use your data will be provided upon request.
  17. Any complaints in the first instance should be made to Bedfordshire Serenity School. Awarding bodies will not accept complaints directly unless you have followed this process. 

ONLINE COURSES


  1. Please complete the booking form - a payment request will be emailed to you - once full payment has been received, we will email your complete course at the earliest opportunity. courses are in pdf format.There is no time limit for our online courses. 
  2. To keep standards high case studies/exam paper may be required on selected accredited courses to gain your accredited qualification.
  3. A diploma practitioner certificate will be issued for approved & accredited. No certificate issued for our introductory courses.
  4. Certificates will be emailed to you after successfully completing your course, we aim to send your certificate within 14 days after your course, there is a fee of £25 per certificate to resend. Please ensure we have the correct spelling of your name for your certificate.
  5. If you do not receive any expected emails, first check your spam, please contact us at your earliest convenience so that we can ensure all the correct details for you are on file,
  6. We have links to other courses please ensure you read their Terms & Conditions before you book these courses, we are not responsible for their Terms & Conditions.
  7. All intellectual property rights remain the property of Bedfordshire Serenity School and any copies made of course materials, booklets or training aids will be an infringement of copyright. All our materials are digitally imprinted and can be traced back to the original owner.

Mobile & Business Treatments

  1. We will supply all equipment & products.
  2. Please provide adequate space for treatments at your venue.
  3. No treatments will be carried out if there are visible signs of sickness or contagious illness on individuals.
  4. No pets are allowed during your treatment time.
  5. 48 hours notice is required to cancel or reschedule your appointment, if less than 48 hours notice is given we reserve all rights to invoice you for part or full payment of the treatment. 
  6. Etiquette- Under no circumstances will we accept inappropriate language or behaviour. We will not tolerate any form of abuse, physical or verbal abuse at any time. Nor will we tolerate any sexism, ageism or racism or any type of discrimination of any sorts. Should any individual be disruptive or appears to be under the influence of drugs or alcohol or endangers themselves or others. We reserve all rights to refuse to provide a treatment for this reason. 
  7. Please ensure that you are aware of any additional information before booking.
  8. New male clients welcome by referral only for mobile treatments.

Disclaimer

Whilst we endeavour to deliver your training manual in perfect condition please accept our      apologies in advance should there be any spelling or grammar mistakes we are only human. Please kindly bring it to our attention so we can rectify any problems asap. 

It is your responsibility to keep up to date with any new regulations and insurance. Bedfordshire Serenity School takes no responsibility for this.


Cookies & Privacy Policy

Business privacy policy

This privacy policy sets out how Bedfordshire Serenity School uses and protects any information that you give when you use this website.

Bedfordshire Serenity School is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bedfordshire Serenity School may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [March 2022].

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £30.00 will be payable. If you would like a copy of the information held on you please email us. 

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

We comply with the Data Protection Act 1998. Full information regarding how we use your data will be provided upon request.

Complaints in the first instance should be made to Bedfordshire Serenity School. Awarding bodies will not accept complaints directly unless you have followed this process. 


Thank you

Bedfordshire Serenity School